RETURNS

 

REFUNDS & PROBLEMS - Each item is inspected prior to shipping for chips, scratches and breaks and then carefully packed and shipped.

For non-custom or special orders:

Return and refund are available within 7 days of receipt and be subject to 20% percent restocking fee. *

REFUND REQUEST PROCESS:   (Not Applicable to Custom Made Orders* )

  1. Notify us by email or phone within 7 calendar days of receiving item.
  2. Return shipping fee is at customer's expense.
  3. Once you have received our "Authorization #", simply place the item in the original box and packaging in unused condition.  To receive a full refund, return of product must be received by 1020 Glass Art within 7 days following the Refund Request Notice.
  4. If we error in the order, we will gladly exchange the item and you will be issued credit for the return postage.
  5. 5. No Return Policy on Custom Commissioned Glass Art Chandeliers - All Sales Final 

        

* If requesting more than 7 days of receipt are not available.

 

SHIPPING

 

 

 

 SHIPPING COST AND ADDITIONAL CHARGES - While 1020 Glass Art employs an average cost basis and offers Free Shipping on most individual items over $100 (each); occasionally, additional charges may apply based on unique shipping requirements, locations, weight, and dimensions. In such cases, 1020 Glass Art reserves the right to refrain from shipping until the customer provides his/her approval for the additional charges payable prior to actual shipment.

 

 

 

Delivery to:

Average Shipping*

Continental U.S.

$12.50 per each item less than $100

Alaska/Hawaii

$45per each item less than $100, Duties and Additional Charges apply.

*$12.50 per each item less than $100.
*Actual charges may vary based on dimensions and weight. In such cases, customers will be contacted for additional cost approval prior to shipment.

 

 HOW LONG WILL IT TAKE TO RECEIVE MY ORDER? - Orders are typically shipped within 72 hours of receipt of all information and cleared. Depending on where you're located, orders customarily arrive within 5-7 business days thereafter. Special Orders like custom chandeliers or wall art glass will customarily arrive within 8-15 business days but can take up to 10 weeks or longer.

 

 EXPRESS SHIPPING SERVICE AVAILABLE - Should you require express shipping, simply contact us via email or telephone and we will work closely with you to meet your needs. Free Shipping applies to Continental US Only. In the unlikely event your item is out of stock, you will be contacted with estimated back-order date or you may select another item.  If we don't have an item which meets your unique needs, we will gladly issue a complete refund.

 

 INTERNATIONAL SHIPPING - Please call (512) 371-8882 for information. International Shipping may not be available for all locations. Free shipping applies to Continental US Only.

 

 SHIPPING & HANDLING POLICY- Due to the delicate nature of glass and an effort to minimize potential damage during the shipping process, 1020 Glass Art carefully packages each item in a gift box surrounded by filler (e.g. peanuts) and is then placed into another box. This "Double box" approach provides additional assurance your gift will arrive intact.

 

 DAMAGE/MISSING CLAIM – All items are insured and tracked when shipped. If your item(s) arrive damaged, keep all packing materials for shipping carrier, contact 1020GlassArt within 3 days from receipt of delivery date by email and/or telephone. We require pictures of packaging and the item(s) damaged for verification. If your item does not arrive from carrier, you must alert 1020 Glass Art.   We will make every effort to locate and reclaim your lost package. We will ship a replacement upon confirmation of reported information.  If damaged/missing item is not able to be replaced, then another item of the same value (of your choice) will be shipped.  If this new item varies in price from the original, 1020 Glass Art will either charge or refund the difference.

 

 

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All Images, Graphics, Content, and/or Text Copy (collectively referred to as "Our Works") herein & all associated website pages SHALL NOT be copied, reproduced, modified, or used (including similar altered versions) and is STRICTLY PROHIBITED without the prior written consent of 1020GlassArt.com or Aden Star Ltd Company, LLC.

To report suspected unauthorized use of our Works including sites not directly hyper-linked to 1020GlassArt.com, please contact (512) 371-8882. This includes any individuals, entities or websites which misrepresent Our Works as there own or custom art glass chandeliers and other items available outside of 1020GlassArt.com, GlassArtChandelier.com.